Shipping policy

 

air express

Standard Shipping within the USA (Delivery Time 3-8 Business Days) - Free 

The parcel will be sent out from in the first 1 business day once the orders are made.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Asking for forgives for any inconvenience

The shipping time is up to multiple factors, like the destination country, customs, weather, and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.


DELIVERY TIME EXCEEDED

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 

DUTIES & TAXES

Sales tax has already been applied to the price of the goods as displayed on the website

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.

CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

CUSTOMER SERVICE

For all customer service enquiries, please submit an enquiry at

https://drpenshow.com/policies/contact-information